We pride ourselves on the high level of service we provide our customers and go out of our way to go above and beyond. Here is a selection of testimonials from our customers.
Communication is really good. They came to me so I didn’t have to make the time to go to them. They also offered to take a break off payments over the Christmas period.
They constantly amaze me with their customer service and how they have helped me over the years of being with them. They have accommodated my needs when required and I highly recommend them to anyone.
The office personnel are always polite and respectful They are very quick in responding to my needs, always the same day. I have had several top ups on my loan over the past 15 years and there has never been a problem, I remember loosing my job a while back and I called Craig to let him know and he reduced my payments by 50% until I got back on my feet. They are so understanding to deal with and would fervently recommend them to everyone who needs a helping hand.
I like dealing with Pioneer because its the most hassle free finance I ever had.I thought moving from Wellington to Hawkes Bay would be a problem but I have found that the service and turnaround time as awesome as ever.
Hassle free – they come to you and deal with your needs immediately if needed.
Application process was very easy and smooth. Information was clear and I knew exactly what I was getting myself into.
“Hassle free” no strings attached up front nature from what the business has to offer to the individuals. Most people find themselves in hard times and Pioneer Finance understands that and was willing to do what they can and go above and beyond to provide a second to none service that suites each individual. I was impressed with the company history as they give back to the community as well as very friendly customer service. Also I would like to mention Anna Lloyd who was one of the most friendliest, down to earth and understanding people I have meet which really sealed the deal for me, big congratulations to her and for Pioneer Finace having such valued people in there team.
Anna and her team always make sure you are happy, explain the process and make sure your not over commuting, in short they care about the clients not the profit.
Anna Lloyd was great to deal with, I have financed 4 vehicles through her now and everytime has just been super easy.
Hands down some of the most understanding, approachable and seriously helpful people out there.
Stress free, great communication and friendly staff even though I didn’t get to meet them in person but they sound generous on the phone.
When I speak to Anna in particular, I am never made to feel anything but welcomed,almost as the friend she has become. Nothing is too much trouble, both my husband and I feel she goes out of her way to do her best at times when we have struggled to cope and make ends meet.Anna has an innate talent of making us at ease each time we speak. The respect and understanding she has is limitless. She is very friendly while retaining a highly professional relationship. This lady is of a high calibre and Pioneer are extremely lucky to have her as a valued member of the Pioneer Team .
The people are fantastic, professional and incredibly helpful.
The promptness ,good service and the rep coming to my home to fill in application. Great efficient service.
Didn’t feel intimidated, uncomfortable or embarrassed.
Very quick approval, efficient staff- customer focused and very approachable.
I like dealing with Pioneer as they are friendly fast and efficient. If I need to ask questions they are more than willing to answer or get back to me with the answer. I definitely would get my friends and family on to Pioneer Finance if they were looking for finance.
The prompt response when I contact your office to enquire about my existing loan, however what stands out for me is the honesty. I respect this in a finance company above all else as it demonstrates a high level of integrity and compassion. Nothing worse then being told what you want to hear instead of being told what you should hear.
Quick response, good customer service skills and reliable.
The people, you are dealing with great awesome respectful approachable people. If you are behind in payments, all you have to do is communicate with them.
The people are great! Have never had a problem with anyone. The team are so good to deal with and understanding, if there is a week where something comes up and I wasn’t able to pay they sorted out an easy catch up plan to suit my budget
Exceptional customer service. I feel like a real person rather than just a number, as well as receiving a rapid response to my request. Will not hesitate to recommend Pioneer to my Family and Friends.
I have been a client with Pioneer Finance for many years and I have always found them to be extremely approachable, fun and friendly.
That day i made that phone call explained my situation,you’s listened, asked me to come in,had another chat and BOOM!! yous said YES that was the best day of my life gave me a second chance.
There have been certain times when I have needed finance for a special project and I have found the team at Pioneer Finance particularly helpful with my needs. I have been particularly impressed with the professional approach the team at Pioneer Finance provide and their advice is always accurate.
In 1995 I needed to finance for a flight to pick up my husband overseas. I heard the adverts for Pioneer Finance on the radio so many times I decided I would try to get the finances I needed through them. The best part about dealing with Pioneer Finance was the personal touch. I had never had a loan before but I was assured that they could help me with whatever I needed. I met Craig and Anna who between them could not do enough to put me at ease and made my application process easy to understand. They were available at any time for any questions I had.
I have been using pioneer for quite a few years and I honestly can’t fault using this service. You guys are the best financial lenders around.
Professional people with the right attitude and I also like the up front no muck around service that is offered.
I had a bad experience with the Bank and needed urgent help when our beautiful home had to be sold. Pioneer Finance were amazing and helped me through that horrible time. I got to deal with Anna Lloyd who was just the best – professional, friendly, and so easy for me to talk to her about that and any subsequent situation where I have needed help financially. I do so appreciate all that help.
As we were in our sixties the banks did not look favourably on us but Pioneer did not have a problem with that. Anna travelled some 170ks on a Saturday to help us out – you dont see many lending institutions that would do that
Craig and staff are friendly and helpful, they will go out of there way to help and cater for you. If you cant get to them they will come to you. We would recommend them to everyone. Craig, Anna and staff YOU ROCK.
Anna had a very non judgemental, down to earth personality and was very easy to get hold of!
My cousin advised it was a good company and they would process my request very quickly as I was on a tight time frame. Everything was sorted within an hour if that and the money was in my account the next day before I flew out of the country.
I have family members who have gone through Pioneer Finance and got back great reviews. When it came to a point where I needed the money it wasn’t a hard decision where to go and get the help. I like that when I was getting help or had an appointment I was taken care of properly and wasn’t pressured, rushed or looked down upon. Great customer service!
After talking with Anna Lloyd it was an obvious choice. She was an absolute gem to deal with.
I had borrowed from Pioneer finance previously and this was a good experience. My first experience with Pioneer was 7 years previously and they still recognised me as a customer. That was a nice touch.
Pioneer make judgement calls based on the person sitting in front of them. The ability to go with their gut instincts has saved many folks like me. They’re honest and straight forward with your financial well-being. I can trust Pioneer to ensure I’m never wishing for the moon when all I can afford is a picture of it. It helps that I have complete faith and trust in Anna and I know that she’s got everything covered and she’s thought about me as an individual and ensured that the loan is structured in the best possible way to make it easy for me to service.
I choose Pioneer Finance as they are super fast to deal with and very helpful in all situations, nothing was to hard and they are lovely people to deal with.
They are quick,professional and very helpful.
They understood my situation and were the only ones that didn’t judge me !!! They were EMPATHETIC …and showed COMPASSION.
From the first phone call I made to Pioneer I knew straight away this was a company I wanted to deal with. I can ring any time and there is always someone ready to help. They are so awesome…like family
Pioneer was our first phone call and the lady that took our call was so pleasant and helpful, there was no need to look further.