Hear what some of our customers have to say

We pride ourselves on the high level of service we provide our customers and go out of our way to go above and beyond. Here is a selection of testimonials from our customers.

They constantly amaze me with their customer service and how they have helped me over the years of being with them. They have accommodated my needs when required and I highly recommend them to anyone.


The people are fantastic, professional and incredibly helpful.


The people are great! Have never had a problem with anyone. The team are so good to deal with and understanding, if there is a week where something comes up and I wasn’t able to pay they sorted out an easy catch up plan to suit my budget


There have been certain times when I have needed finance for a special project and I have found the team at Pioneer Finance particularly helpful with my needs. I have been particularly impressed with the professional approach the team at Pioneer Finance provide and their advice is always accurate.


Communication is really good. They came to me so I didn’t have to make the time to go to them. They also offered to take a break off payments over the Christmas period.


I like dealing with Pioneer because its the most hassle free finance I ever had.I thought moving from Wellington to Hawkes Bay would be a problem but I have found that the service and turnaround time as awesome as ever.


I would not use any other finance company or bank, other than Pioneer Finance, you guys have been so helpful and so accommodating throughout all my years with you guys, and can’t thank you enough


I like dealing with Pioneer as they are friendly fast and efficient. If I need to ask questions they are more than willing to answer or get back to me with the answer. I definitely would get my friends and family on to Pioneer Finance if they were looking for finance.


The people, you are dealing with great awesome respectful approachable people. If you are behind in payments, all you have to do is communicate with them.


I have been a client with Pioneer Finance for many years and I have always found them to be extremely approachable, fun and friendly.


The office personnel are always polite and respectful They are very quick in responding to my needs, always the same day. I have had several top ups on my loan over the past 15 years and there has never been a problem, I remember loosing my job a while back and I called Craig to let him know and he reduced my payments by 50% until I got back on my feet. They are so understanding to deal with and would fervently recommend them to everyone who needs a helping hand.


I have family members who have gone through Pioneer Finance and got back great reviews. When it came to a point where I needed the money it wasn’t a hard decision where to go and get the help. I like that when I was getting help or had an appointment I was taken care of properly and wasn’t pressured, rushed or looked down upon. Great customer service!


I had borrowed from Pioneer finance previously and this was a good experience. My first experience with Pioneer was 7 years previously and they still recognised me as a customer. That was a nice touch.


Pioneer was our first phone call and the lady that took our call was so pleasant and helpful, there was no need to look further.

Jilian & Patrick

The promptness ,good service and the rep coming to my home to fill in application. Great efficient service.


Very quick approval, efficient staff- customer focused and very approachable


Quick response, good customer service skills and reliable.


My cousin advised it was a good company and they would process my request very quickly as I was on a tight time frame. Everything was sorted within an hour if that and the money was in my account the next day before I flew out of the country.


Hassle free – they come to you and deal with your needs immediately if needed.


They are quick,professional and very helpful


Professional people with the right attitude and I also like the up front no muck around service that is offered.


I choose Pioneer Finance as they are super fast to deal with and very helpful in all situations, nothing was to hard and they are lovely people to deal with.


That day i made that phone call explained my situation,you’s listened, asked me to come in,had another chat and BOOM!! yous said YES that was the best day of my life gave me a second chance.


From the first phone call I made to Pioneer I knew straight away this was a company I wanted to deal with. I can ring any time and there is always someone ready to help. They are so awesome…like family


Didn’t feel intimidated, uncomfortable or embarrassed.


I have been using pioneer for quite a few years and I honestly can’t fault using this service. You guys are the best financial lenders around.


Exceptional customer service. I feel like a real person rather than just a number, as well as receiving a rapid response to my request. Will not hesitate to recommend Pioneer to my Family and Friends.


Application process was very easy and smooth. Information was clear and I knew exactly what I was getting myself into.


Hands down some of the most understanding, approachable and seriously helpful people out there.


My daughter has asked me to tell you she says a big as thank you so very much believe me it is very much appreciated and it will make Nakia’s schooling so much better for her, once again thanks so very very much


Stress free, great communication and friendly staff even though I didn’t get to meet them in person but they sound generous on the phone.


They understood my situation and were the only ones that didn’t judge me !!! They were EMPATHETIC …and showed COMPASSION.


The prompt response when I contact your office to enquire about my existing loan, however what stands out for me is the honesty. I respect this in a finance company above all else as it demonstrates a high level of integrity and compassion. Nothing worse then being told what you want to hear instead of being told what you should hear.