I had a bad experience with the Bank and needed urgent help when our beautiful home had to be sold. Pioneer Finance were amazing and helped me through that horrible time. I got to deal with Anna Lloyd who was just the best – professional, friendly, and so easy for me to talk to her about that and any subsequent situation where I have needed help financially. I do so appreciate all that help.

Anna had a very non judgemental, down to earth personality and was very easy to get hold of!

Communication is really good. They came to me so I didn’t have to make the time to go to them. They also offered to take a break off payments over the Christmas period.

When I speak to Anna in particular, I am never made to feel anything but welcomed,almost as the friend she has become. Nothing is too much trouble, both my husband and I feel she goes out of her way to do her best at times when we have struggled to cope and make ends meet.Anna has an innate talent of making us at ease each time we speak. The respect and understanding she has is limitless. She is very friendly while retaining a highly professional relationship. This lady is of a high calibre and Pioneer are extremely lucky to have her as a valued member of the Pioneer Team .

They constantly amaze me with their customer service and how they have helped me over the years of being with them. They have accommodated my needs when required and I highly recommend them to anyone.

The people are great! Have never had a problem with anyone. The team are so good to deal with and understanding, if there is a week where something comes up and I wasn’t able to pay they sorted out an easy catch up plan to suit my budget

“Hassle free” no strings attached up front nature from what the business has to offer to the individuals. Most people find themselves in hard times and Pioneer Finance understands that and was willing to do what they can and go above and beyond to provide a second to none service that suites each individual. I was impressed with the company history as they give back to the community as well as very friendly customer service. Also I would like to mention Anna Lloyd who was one of the most friendliest, down to earth and understanding people I have meet which really sealed the deal for me, big congratulations to her and for Pioneer Finace having such valued people in there team.

The people, you are dealing with great awesome respectful approachable people. If you are behind in payments, all you have to do is communicate with them.

The promptness ,good service and the rep coming to my home to fill in application. Great efficient service.

The office personnel are always polite and respectful They are very quick in responding to my needs, always the same day. I have had several top ups on my loan over the past 15 years and there has never been a problem, I remember loosing my job a while back and I called Craig to let him know and he reduced my payments by 50% until I got back on my feet. They are so understanding to deal with and would fervently recommend them to everyone who needs a helping hand.