Online Transactions Terms and Conditions | Pioneer Finance

Certain transactions with Pioneer Finance Limited can be done online through Pioneer Finance’s website. All such transactions are subject to these terms and conditions as well as Pioneer Finance Website Terms and Conditions which can both be viewed at

Pioneer Finance may vary these terms and conditions from time to time without notification and it is your responsibility to ensure you are familiar with them.

Use of Online Transactions:

Pioneer Finance makes online transactions available for your internal business purposes, to enable you to provide Pioneer Finance quotes and information to customers or prospective customers of Pioneer Finance (the “Permitted Purpose”) for any Personal Loan, Debt Consolidation Loan, Car Loan, Home Renovation Loan, Wedding Loan, Holiday Loan, Funeral Loan or Business Loan application.

You may use the information provided to you through your online transactions solely for your internal business purposes, provided that you do not remove any notices or disclaimers, do not modify the information or make it available to third parties other than for its intended purpose, and do not make any additional representations or warranties regarding the information.

You will not seek to copy any intellectual property belonging to Pioneer Finance that is accessible through our online facilities, other than to the extent necessary for the Permitted Purpose.  By using Pioneer Finance’s online facilities, you agree to indemnify Pioneer Finance and keep Pioneer Finance indemnified against any cost, expense, loss, liability, or damages that Pioneer Finance may incur or suffer, directly or indirectly, as a result of any breach by you of the provisions of this clause and these Terms and Conditions.

Information and Privacy:

You authorise Pioneer Finance to receive and collect information about you (including information about your online transactions) from time to time through Pioneer Finance websites. Any such information collected will be treated in accordance with Pioneer Finance’s Privacy policy. For further information on your privacy rights please view Pioneer Finance’s Privacy policy via


Certain online transactions offered by Pioneer Finance may require a login ID and password for verification of your identity. You agree that all information provided to Pioneer Finance by you in relation to your Personal Loan, Debt Consolidation Loan, Car Loan, Home Renovation Loan, Wedding Loan, Holiday Loan, Funeral Loan, or Business Loan application or account shall be current, complete and accurate.

Your use of a Pioneer account is subject to these terms and conditions as well as Pioneer Finance’s Website Terms and Conditions. For further information on your privacy rights please view Pioneer Finance’s Privacy policy via .

Password Security:

If you are required to select a password, Pioneer Finance recommends the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver’s license, license plate, or passport. Nor should it be an obvious combination of letters and numbers, including sequential or same numbers or letters.

You are entirely responsible for maintaining the security of your login ID and password, and for all activity that occurs on or through your account, whether authorised or unauthorised, including use by current and former employees or any other person if you are a corporate entity.

You should change your password immediately if you believe that your login ID and password have been used without authorisation and advise Pioneer Finance of this. Pioneer Finance shall not have any liability for your failure to comply with these obligations. You represent and warrant that you are authorised to use the login ID and password allocated to such account.


You acknowledge and agree that internet transmissions are never entirely secure or private and that any message or information you send to or through Pioneer Finance’s website and while using online transactions may be read or intercepted by others, even where a website is stated as being secure.

Pioneer Finance shall have no liability for the interception or ‘hacking’ of any data through Pioneer Finance’s website or any other website by unauthorised third parties. Pioneer Finance endeavours to avoid the infiltration of its website of viruses and other harmful or invasive mechanisms but accepts no responsibility or liability should your computer system or website be affected by any such mechanisms upon visiting Pioneer Finance’s website.

Accuracy of Transaction Information:

Before completing an online transaction with Pioneer Finance, you will be presented with a confirmation/Submit screen verifying the transaction details you wish to process. It is your responsibility to verify that all transactions, information, and other details relating to your request are correct. You should print the transaction status and any other pages for future reference and your files.

Pioneer Finance shall have no liability for transactions that are incorrect as a result of inaccurate data entry in the course of any online transactions, (irrespective of whom inputted or omitted to input the relevant data), or for loss of data or information caused by factors outside of Pioneer Finance’s control.

Limitation of Liability:

Except as expressly prohibited by law, in no event will Pioneer Finance be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost revenue or profits, even where Pioneer Finance has been advised of the possibility of such damages occurring. If notwithstanding the foregoing, Pioneer Finance is found to be liable to you for any damage or loss which arises as a result of your use of the website, Pioneer Finance’s liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $1,000.00, whichever is the lesser.

Right to Suspend, Alter or Cancel Service:

Pioneer Finance shall be entitled at any time without prior notice or any liability to you, to cancel or suspend any or all online services and/or to substitute alternative services, which may or may not be interactive or transactional in nature. Pioneer Finance cannot guarantee that its website or its online facilities will be accessible 24 hours a day.

Specific Service Terms and Conditions:

You acknowledge that certain online transactions made available or offered by Pioneer Finance from time to time may be subject to specific additional terms and conditions, including the Quotations and Credit Approvals for Personal loans, Debt Consolidation Loan, Car Loan, Home Renovation loans, Wedding Loan’s, Holiday Loan’s, Funeral Loan’s or Business Loan’s are indicative only, and you agree to review and comply with any such additional terms and conditions.

Access and use of any online service shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.


These terms and conditions and the online services they cover are governed by and shall be interpreted under New Zealand law. The New Zealand Courts have exclusive jurisdiction over any matter in connection with the online services and these terms and conditions.

Support Hours:

Pioneer Finance provides customer support for online services between the hours of 9.30 am to 4.00 pm (Monday to Friday). All queries outside these hours will be logged and attended to during office hours.

By using Pioneer Finance’s online services, I acknowledge I have agreed to these terms and conditions.