We recognise the importance of protecting your privacy.
This Privacy Statement explains how Pioneer Finance may collect, hold, use and disclose information that identifies you (your personal information).
If you would like to contact Pioneer Finance in relation to this Privacy Statement or our use of your information, please email Pioneer Finance at the details set out in the Contact Us section below.
Please read this Privacy Statement carefully. It applies to any personal information that you provide to Pioneer Finance or authorise Pioneer Finance to collect. By providing Pioneer Finance with personal information, or using our websites or other services, you authorise Pioneer Finance to collect, use and disclose your personal information in accordance with this Privacy Statement.
In this Privacy Statement, any reference to:
“we”, “us” or “Pioneer” means the relevant Pioneer Group Company that you have engaged with, and
“you” means the individual that provides Pioneer Finance with, or authorises Pioneer Finance to collect, the personal information and, where applicable, the Trust, Partnership, or other organisation you are engaging with Pioneer Finance on behalf of.
Pioneer Finance may update this Privacy Statement at any time by posting an updated version of this Privacy Statement on our Websites. The updated version of this Privacy Statement will take effect immediately upon publication (or, if applicable, on the date specified in the updated Privacy Statement) and will apply to all personal information that Pioneer Finance holds about you. If the changes are material, Pioneer Finance may also take additional steps to bring the changes to your attention, including by notifying you directly. Pioneer Finance will update you on any material changes as required by law.
This Privacy Statement applies in addition to and does not limit, our rights and obligations under the Privacy Act 2020 and regulations (as amended or replaced from time to time) (Privacy Act) or any specific authorisation that you provide to Pioneer Finance when you interact with Pioneer Finance or use our services.
Our Websites and services are intended for New Zealand residents only. If you are located in another country you may be subject to other laws, including data protection laws. For that reason, if you are not located in New Zealand you are not permitted to use, and must immediately cease using our Website and services.
The personal information we collect will vary depending on the services that you use, and your interactions with Pioneer Finance. For example, we may collect your:
You are not required to provide Pioneer Finance with any personal information that we request. However, if you do not do so, we may not be able to provide you with our products and/or services or otherwise fulfill the purpose for which we have requested the information.
Generally, we collect personal information directly from you. For example, we may collect your personal information when you:
Pioneer Finance may also collect your personal information from some third parties. For example, we may collect personal information from a:
Pioneer Finance occasionally collects information through our websites using cookies and similar technologies, including Google Analytics, in order to help Pioneer Finance, understand how people use our Websites. For example, Google Analytics may provide us with information on how many people visit our websites and what pages they visit. We use the information provided by Google Analytics to help Pioneer Finance improve our websites. The information we collect through our websites is aggregated and does not identify you personally. You can choose to opt-out of Google Analytics across all websites you visit without impacting your ability to access our site. You can find out more information on how to opt-out of Google Analytics here. Google Analytics Opt-out Add-on (by Google) – Chrome Web Store
If you provide us with or authorise us to collect, personal information about another person or a third party (such as a guarantor or trustee), you confirm that they have authorised you to provide Pioneer Finance, or authorise Pioneer Finance to collect, their personal information in accordance with our Privacy Statement and that you have informed them of their rights to access and request correction of their personal information, as set out below.
Pioneer Finance may use your personal information for the following purposes:
You can access and browse our Website without disclosing any information about yourself. When you use our Website, we:
Pioneer Finance may use your personal information to contact you (including by electronic means) for marketing by us and by our Group Companies (unless you have informed us that you do not consent to market communications). We may share your personal information with third parties, and permit them to contact you for marketing purposes if you have expressly authorised us to do so.
Pioneer Finance may share your personal information with the following parties:
Pioneer Finance require any third parties to adhere to our confidentiality requirements and to the requirements of the Privacy Act.
Pioneer Finance may use the services of credit reporting and debt collection agencies on an ongoing basis. We may exchange information about you with those agencies (including information about your default and repayment history). Those agencies may retain that information and use it to provide their services to other customers.
Personal Information that we collect is either held by us at our head office (refer to the Contact Us section below) or on our behalf. For example, some information we hold will be stored in “the cloud” in secure databases on our behalf by third parties that may be based overseas.
Pioneer Finance will ensure that the transfer overseas, of any of your personal information that we have collected, will only be undertaken in compliance with applicable laws, including the Privacy Act.
Pioneer Finance takes reasonable steps to ensure that the personal information we hold is protected from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, due to the inherent nature of the internet, Pioneer Finance is not able to guarantee the security of any information that we hold or that you transmit to us.
Pioneer Finance relies on you to update us if your contact details change (please refer to the Contact Us section below).
Under the Privacy Act, you have the right to access and request correction of any personal information that we hold about you. Please refer to the Contact Us section below. We may require you to pay a reasonable charge.
In order to obtain access to your personal information, you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individual and that your privacy and the privacy of others are protected.
To assist us with responding, please be as specific as possible about the information you require.
If you have any questions or requests relating to this Privacy Statement or personal information that we may hold about you, please contact us on:
The Pioneer Finance Privacy Officer
106/100 Parnell Road
Tel: : 0800 000 724
Group Company means Pioneer Finance Limited and its related companies (as that term is defined in section 2(3) of the Companies Act 1993) from time to time and their permitted successors & assignees & transferees, This includes (without limitation), Pioneer Finance Limited, Pioneer Financial Services Limited and the following trading divisions of Pioneer Finance Limited:
Websites are available at the following URLs:
A “person” or “organisation” means an individual, company, trust, partnership, or any other entity recognised by law.
This Privacy Statement was last updated on 17 June 2022